Frequently asked questions

Yes — every caregiver undergoes police verification, medical certification checks and reference verification before joining. We also provide ongoing training so their skills stay current.

For most services we can arrange a caregiver the same day. Once you request a callback, our advisor responds within 30 minutes to understand your needs and assign a suitable professional.

We currently serve Gurgaon. If you're just outside these areas, call us — we may still be able to help or refer you to a trusted partner.

Your comfort matters most. If a caregiver isn't the right fit, we'll arrange a free replacement promptly — just contact your dedicated care manager.

Pricing is transparent and shared upfront with no hidden charges. You can choose visit-based, 12-hour, or 24×7 packages, plus add-ons like physiotherapy or doctor visits. See our pricing page for details.

Yes. Our in-house medical team oversees care plans, especially for nursing, post-surgery and palliative cases, and coordinates with your treating physician where needed.

Absolutely. We work closely with hospitals and physicians for smooth post-discharge care. Referring partners can reach our care coordination team directly on our helpline.

Yes — items such as hospital beds, oxygen concentrators and wheelchairs are available on rental. Ask your care advisor and we'll arrange delivery and setup at home.